Privacy Policy
We collect only what we need to run the marketplace safely. Here's exactly what that is, why we collect it, and what rights you have over it.
1. Data we collect
Account details (name, email, phone), project details you submit, verification documents from contractors, and basic usage data needed to operate the platform.
2. How we use it
To connect homeowners with verified contractors, process bids and messages, verify contractor credentials, and send transactional emails about your projects.
3. Legal basis
We process your data based on contract necessity (to provide the marketplace service you signed up for) and legitimate interest (fraud prevention, platform security).
4. Retention
We keep account and project data for as long as your account is active, and for a limited period afterward as required for legal and tax obligations.
5. Your rights
You can request access to, correction of, or deletion of your personal data at any time, and export your data in a portable format. Contact us to exercise any of these rights.
6. Cookies
We use essential cookies to run the site and optional analytics cookies to understand usage. See our Cookie Policy for full detail and how to manage your preferences.
7. International transfers and contact
Where data is processed outside the EU by a service provider, we ensure appropriate safeguards are in place. For any privacy question, contact us at legal@craftbid.eu.